In accordance with Art. 14 para. 1 ODR-VO, we refer to the platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/.
Furthermore, in accordance with Section 36 (1) No. 1 VSBG, we inform you that we are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and are not available for this purpose.