{"id":3886,"date":"2022-09-26T13:51:39","date_gmt":"2022-09-26T11:51:39","guid":{"rendered":"https:\/\/www.lan1.de\/hilfe\/"},"modified":"2023-02-07T16:29:34","modified_gmt":"2023-02-07T15:29:34","slug":"hilfe","status":"publish","type":"page","link":"https:\/\/www.lan1.de\/en\/hilfe\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3886\" class=\"elementor elementor-3886 elementor-2534\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-134260a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"134260a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bacb23\" data-id=\"9bacb23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-edaa692 elementor-section-height-min-height elementor-hidden-mobile elementor-section-boxed elementor-section-height-default\" data-id=\"edaa692\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1abd964\" data-id=\"1abd964\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6c6cd20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c6cd20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-df8cb34\" data-id=\"df8cb34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4efbffd elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4efbffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-3750\" alt=\"\" srcset=\"https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-768x512.webp 768w, https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-300x200.webp 300w, https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-1024x683.webp 1024w, https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-18x12.webp 18w, https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support.webp 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-86ea387\" data-id=\"86ea387\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-684a6fa elementor-widget elementor-widget-heading\" data-id=\"684a6fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9404a2c\" data-id=\"9404a2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bee83ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bee83ab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bae6130\" data-id=\"bae6130\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17df3ef elementor-widget elementor-widget-text-editor\" data-id=\"17df3ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have problems with your Internet access or charging your e-vehicle, our expert contacts from technical support are available <strong>Monday to Sunday<\/strong> from <strong>8:00 a.m. to 10:00 p.m.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209ae8b elementor-widget elementor-widget-heading\" data-id=\"209ae8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-487de28 h2-spansized elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"487de28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-487de28\" class=\"eael-advance-tabs eael-tabs-horizontal   responsive-vertical-layout\" data-tabid=\"487de28\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"wifi\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"wifi-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <h3 class=\"eael-tab-title title-after-icon\" >WiFi<\/h3>                            \n                                                    <\/li>\n                                            <li id=\"e-mobility\" class=\" eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-mobility-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <h3 class=\"eael-tab-title title-after-icon\" >E-MOBILITY<\/h3>                            \n                                                    <\/li>\n                                            <li id=\"smart-room\" class=\" eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"smart-room-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <h3 class=\"eael-tab-title title-after-icon\" >SMART ROOM<\/h3>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"wifi-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"wifi-tab\">\n\t\t\t\t        <style>.elementor-widget-toggle .elementor-toggle-title, .elementor-widget-toggle .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-toggle-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-tab-title.elementor-active a, .elementor-widget-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-accent );}.elementor-widget-toggle .elementor-toggle-title{font-family:var( --e-global-typography-primary-font-family );font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );text-transform:var( --e-global-typography-primary-text-transform );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family );font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-toggle-title, .elementor-3885 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{color:var( --e-global-color-text );}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-toggle-icon svg{fill:var( --e-global-color-text );}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active a, .elementor-3885 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-toggle-title{font-family:\"Montserrat\";font-size:1.3rem;font-weight:400;text-transform:none;line-height:1.3em;letter-spacing:0.5px;}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-tab-title{padding:0.3em 0em 0.3em 0em;}.elementor-3885 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{margin-inline-end:3px;}@media(max-width:1024px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}@media(max-width:767px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}\/* Start Custom Fonts CSS *\/@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: normal;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/3_Montserrat-Regular.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: bold;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/6_Montserrat-Bold.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 100;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/0_Montserrat-Thin.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 200;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/1_Montserrat-ExtraLight.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 300;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/2_Montserrat-Light.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 400;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/3_Montserrat-Regular.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 500;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/4_Montserrat-Medium.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 600;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/5_Montserrat-SemiBold.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 700;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/6_Montserrat-Bold.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 800;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/7_Montserrat-ExtraBold.ttf') format('truetype');\n}\n@font-face {\n\tfont-family: 'Montserrat';\n\tfont-style: normal;\n\tfont-weight: 900;\n\tfont-display: auto;\n\tsrc: url('https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/8_Montserrat-Black.ttf') format('truetype');\n}\n\/* End Custom Fonts CSS *\/<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3885\" class=\"elementor elementor-3885 elementor-2540\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53c0e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53c0e89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ff6f08\" data-id=\"0ff6f08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d388311 elementor-widget elementor-widget-toggle\" data-id=\"d388311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I connect my device to the Internet?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2211\"><ol>\n<li>Connect to network<br \/>Connect to the wireless network \u201cLAN1\u201d.<\/li>\n<li>Open start page<br \/>Open the start page via the QR code or manually in the browser (Chrome\/Firefox\/Safari\/Edge) with \u201clogin.lan1.de\u201d (without www).<\/li>\n<li>Login to the Internet<br \/>With voucher: Enter the access data (user name and password) of your Internet voucher and click on \u201cLogin\u201d.<br \/>Without voucher: Press\/click on \u201cConfirm\u201d to accept the terms of use.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li>You are online now<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I deregister a device from the voucher?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2212\"><p>To deregister a device from your voucher, you can log out. To do this, simply go to \u201clogin.lan1.de\u201d in the browser of your choice and press\/click on \u201cLogout\u201d.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2213\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am getting the message \u201cSession limit has been reached\u201d.<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2213\"><p>Your access data is being used on too many devices at the same time. Read more here as well: <em>How do I deregister a device from the voucher?<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2214\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am getting the message: \u201cThe website cannot be displayed\u201d.<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2214\"><p>Please check if you have an active WiFi connection. Read more here as well: <em>How do I connect my device to the Internet<\/em> <em>?<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2215\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The apps on my tablet\/smartphone do not have Internet access.<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2215\"><p>You first have to connect your device to the network in order for it and your apps to have access to the Internet. Read more here as well: <em>How do I connect my device to the Internet<\/em> <em>?<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2216\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I use my game console \/ smartphone \/ tablet?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2216\"><p>Yes, as long as your device is able to visit websites, you can use any LAN1 hotspot. If your device does not have a browser, please contact <a href=\"https:\/\/www.lan1.de\/en\/hilfe\/\">Support<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I connect my device to the Internet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol>\\n<li>Connect to network<br \\\/>Connect to the wireless network \\u201cLAN1\\u201d.<\\\/li>\\n<li>Open start page<br \\\/>Open the start page via the QR code or manually in the browser (Chrome\\\/Firefox\\\/Safari\\\/Edge) with \\u201clogin.lan1.de\\u201d (without www).<\\\/li>\\n<li>Login to the Internet<br \\\/>With voucher: Enter the access data (user name and password) of your Internet voucher and click on \\u201cLogin\\u201d.<br \\\/>Without voucher: Press\\\/click on \\u201cConfirm\\u201d to accept the terms of use.<\\\/li>\\n<\\\/ol>\\n<ol start=\\\"4\\\">\\n<li>You are online now<\\\/li>\\n<\\\/ol>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I deregister a device from the voucher?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To deregister a device from your voucher, you can log out. To do this, simply go to \\u201clogin.lan1.de\\u201d in the browser of your choice and press\\\/click on \\u201cLogout\\u201d.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I am getting the message \\u201cSession limit has been reached\\u201d.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your access data is being used on too many devices at the same time. Read more here as well: <em>How do I deregister a device from the voucher?<\\\/em><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I am getting the message: \\u201cThe website cannot be displayed\\u201d.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please check if you have an active WiFi connection. Read more here as well: <em>How do I connect my device to the Internet<\\\/em> <em>?<\\\/em><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"The apps on my tablet\\\/smartphone do not have Internet access.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You first have to connect your device to the network in order for it and your apps to have access to the Internet. Read more here as well: <em>How do I connect my device to the Internet<\\\/em> <em>?<\\\/em><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I use my game console \\\/ smartphone \\\/ tablet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, as long as your device is able to visit websites, you can use any LAN1 hotspot. If your device does not have a browser, please contact <a href=\\\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/\\\">Support<\\\/a>.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"e-mobility-tab\" class=\"clearfix eael-tab-content-item \" data-title-link=\"e-mobility-tab\">\n\t\t\t\t        <style>.elementor-widget-toggle .elementor-toggle-title, .elementor-widget-toggle .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-toggle-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-tab-title.elementor-active a, .elementor-widget-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-accent );}.elementor-widget-toggle .elementor-toggle-title{font-family:var( --e-global-typography-primary-font-family );font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );text-transform:var( --e-global-typography-primary-text-transform );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family );font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-toggle-title, .elementor-3872 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{color:var( --e-global-color-text );}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-toggle-icon svg{fill:var( --e-global-color-text );}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active a, .elementor-3872 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-toggle-title{font-family:\"Montserrat\";font-size:1.3rem;font-weight:400;text-transform:none;line-height:1.3em;letter-spacing:0.5px;}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-tab-title{padding:0.3em 0em 0.3em 0em;}.elementor-3872 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{margin-inline-end:3px;}@media(max-width:1024px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}@media(max-width:767px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3872\" class=\"elementor elementor-3872 elementor-3319\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53c0e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53c0e89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ff6f08\" data-id=\"0ff6f08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d388311 elementor-widget elementor-widget-toggle\" data-id=\"d388311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I start the charging process?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2211\"><p>With a registered LAN1 card: Hold your card to the charging station sensor.<\/p>\n<p>With the LAN1 Charge App: Select the charging station and go to &#8220;Start for a fee&#8221;<\/p>\n<p>Without card (direct payment): Scan the QR code at the charging station and follow the instructions that appear.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why is a security deposit reserved for a charging process without a LAN1 card (direct payment)?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2212\"><p>To verify that the payment method is valid. After the charging process is complete, the difference between the security deposit and the costs actually incurred will be credited back to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2213\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I stop charging?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2213\"><p>With a registered LAN1 card: Hold your LAN1 card in front of the charging station\u2019s sensor again or end the charging process via your vehicle\u2019s interface.<\/p>\n<p>With the LAN1 Charge App: Press\/click on \u201cStop charging\u201d or stop charging via your vehicle\u2019s interface.<\/p>\n<p>Without card (direct payment): End the charging process in the web interface or via your vehicle\u2019s interface.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I start the charging process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>With a registered LAN1 card: Hold your card to the charging station sensor.<\\\/p>\\n<p>With the LAN1 Charge App: Select the charging station and go to &#8220;Start for a fee&#8221;<\\\/p>\\n<p>Without card (direct payment): Scan the QR code at the charging station and follow the instructions that appear.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why is a security deposit reserved for a charging process without a LAN1 card (direct payment)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To verify that the payment method is valid. After the charging process is complete, the difference between the security deposit and the costs actually incurred will be credited back to you.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I stop charging?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>With a registered LAN1 card: Hold your LAN1 card in front of the charging station\\u2019s sensor again or end the charging process via your vehicle\\u2019s interface.<\\\/p>\\n<p>With the LAN1 Charge App: Press\\\/click on \\u201cStop charging\\u201d or stop charging via your vehicle\\u2019s interface.<\\\/p>\\n<p>Without card (direct payment): End the charging process in the web interface or via your vehicle\\u2019s interface.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"smart-room-tab\" class=\"clearfix eael-tab-content-item \" data-title-link=\"smart-room-tab\">\n\t\t\t\t        <style>.elementor-widget-toggle .elementor-toggle-title, .elementor-widget-toggle .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-toggle-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-toggle .elementor-tab-title.elementor-active a, .elementor-widget-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-accent );}.elementor-widget-toggle .elementor-toggle-title{font-family:var( --e-global-typography-primary-font-family );font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );text-transform:var( --e-global-typography-primary-text-transform );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family );font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-toggle-title, .elementor-3873 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{color:var( --e-global-color-text );}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-toggle-icon svg{fill:var( --e-global-color-text );}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active a, .elementor-3873 .elementor-element.elementor-element-d388311 .elementor-tab-title.elementor-active .elementor-toggle-icon{color:var( --e-global-color-primary );}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-toggle-title{font-family:\"Montserrat\";font-size:1.3rem;font-weight:400;text-transform:none;line-height:1.3em;letter-spacing:0.5px;}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-tab-title{padding:0.3em 0em 0.3em 0em;}.elementor-3873 .elementor-element.elementor-element-d388311 .elementor-toggle-icon{margin-inline-end:3px;}@media(max-width:1024px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}@media(max-width:767px){.elementor-widget-toggle .elementor-toggle-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-toggle .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3873\" class=\"elementor elementor-3873 elementor-3315\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53c0e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53c0e89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ff6f08\" data-id=\"0ff6f08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d388311 elementor-widget elementor-widget-toggle\" data-id=\"d388311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I connect my phone\/tablet\/PC to Chromecast?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2211\"><ol>\n<li>\n<p>Connect to the LAN1 network. Read more here as well: <em>How do I connect my device to the Internet?<\/em><\/p>\n<\/li>\n<li>\n<p>Follow the instructions to \u201cPair your device\u201d on the TV in your hotel room.<\/p>\n<\/li>\n<li>\n<p>After the connection is established, you will see a landscape or a skyline on the TV. You can now cast content from your device to the Hotel TV using the Casting icon.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I connect my phone\\\/tablet\\\/PC to Chromecast?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol>\\n<li>\\n<p>Connect to the LAN1 network. Read more here as well: <em>How do I connect my device to the Internet?<\\\/em><\\\/p>\\n<\\\/li>\\n<li>\\n<p>Follow the instructions to \\u201cPair your device\\u201d on the TV in your hotel room.<\\\/p>\\n<\\\/li>\\n<li>\\n<p>After the connection is established, you will see a landscape or a skyline on the TV. You can now cast content from your device to the Hotel TV using the Casting icon.<\\\/p>\\n<\\\/li>\\n<\\\/ol>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aafdfe3 elementor-widget elementor-widget-heading\" data-id=\"aafdfe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact technical support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9573475 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9573475\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-5fc2c6c\" data-id=\"5fc2c6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4238451 elementor-widget elementor-widget-heading\" data-id=\"4238451\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Contact form<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a120b0 elementor-widget elementor-widget-html\" data-id=\"9a120b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button id=\"zammad-feedback-form\" class=\"zammad-feedback-form\">Contact<\/button>\n\n<script id=\"zammad_form_script\" src=\"https:\/\/support.lan1.de\/assets\/form\/form.js\"><\/script>\n\n<style>\n    .zammad-feedback-form {\n        background-color: var( --e-global-color-accent ) !important;\n    }\n    .zammad-form .btn {\n        background-color: var( --e-global-color-accent ) !important;\n    }\n<\/style>\n\n<script>\n$(function() {\n$('#zammad-feedback-form').ZammadForm({\nmessageTitle: 'Kontakt zum technischen Support',\nmessageSubmit: 'Senden',\nmessageThankYou: 'Vielen Dank f\u00fcr Ihre Anfrage (#%s). Wir melden uns umgehend.',\nmodal: true,\nattachmentSupport: true\n});\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29554fe elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"29554fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contact form\" aria-label=\"Contact form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3886\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"29554fe\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"LAN1 - Our technical support is here for you 365 days a year\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3886\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-betreff elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-betreff\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[betreff]\" id=\"form-field-betreff\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Subject\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f8b8e7 elementor-widget elementor-widget-text-editor\" data-id=\"8f8b8e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When using the contact form, the data you enter will be saved for the purpose of responding. For more information, see our <a href=\"https:\/\/www.lan1.de\/en\/datenschutz\/\" target=\"_self\" rel=\"noopener\">Privacy Policy<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-aa4da81\" data-id=\"aa4da81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fc1421 elementor-widget elementor-widget-heading\" data-id=\"2fc1421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Hotline<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf67cd elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ecf67cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clock\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27a16bc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"27a16bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Daily 8:00 a.m. &#8211; 10:00 p.m<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4487111 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4487111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd36ab5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cd36ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:+4940317666666\">+49 40 317 66 66 66<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b955826 elementor-widget elementor-widget-counter\" data-id=\"b955826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Estimated current wait time minutes<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"1.5\" data-from-value=\"15\" data-delimiter=\",\">15<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e575772 elementor-widget elementor-widget-button\" data-id=\"e575772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/*! elementor &#8211; v3.10.2 &#8211; 29-01-2023 *\/ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=&#8221;.svg&#8221;]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block} \/*! elementor &#8211; v3.10.2 &#8211; 29-01-2023 *\/ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]&gt;a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} How can we help you? If you have problems with your Internet access or charging your e-vehicle, our expert contacts from technical support are available Monday to Sunday from [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3886","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LAN1 - Our technical support is here for you 365 days a year<\/title>\n<meta name=\"description\" content=\"If you have problems with internet access or charging your e-vehicle, our support will help you via the hotline from 8:00 a.m. to 10:00 p.m. +49 40 317 66 66 66.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lan1.de\/en\/hilfe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LAN1 - Our technical support is here for you 365 days a year\" \/>\n<meta property=\"og:description\" content=\"If you have problems with internet access or charging your e-vehicle, our support will help you via the hotline from 8:00 a.m. to 10:00 p.m. +49 40 317 66 66 66.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lan1.de\/en\/hilfe\/\" \/>\n<meta property=\"og:site_name\" content=\"LAN1\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-07T15:29:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lan1.de\/wp-content\/uploads\/2022\/07\/Support-768x512.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/\",\"url\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/\",\"name\":\"LAN1 - Our technical support is here for you 365 days a year\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.lan1.de\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Support-768x512.webp\",\"datePublished\":\"2022-09-26T11:51:39+00:00\",\"dateModified\":\"2023-02-07T15:29:34+00:00\",\"description\":\"If you have problems with internet access or charging your e-vehicle, our support will help you via the hotline from 8:00 a.m. to 10:00 p.m. +49 40 317 66 66 66.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.lan1.de\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Support-768x512.webp\",\"contentUrl\":\"https:\\\/\\\/www.lan1.de\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Support-768x512.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/hilfe\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.lan1.de\\\/en\\\/\",\"name\":\"LAN1\",\"description\":\"Your partner for WLAN, E-Mobility, Smart Room &amp; 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